Refund policy

We want you to be happy with your order.

Damaged or defective items: if anything arrives damaged or stops working within 30 days of delivery, contact us with your order number and a photo. We'll send a free replacement or give you a full refund, your choice. There's no need to send the item back.

Lost packages: if your tracking shows no movement for 10 business days, or your order hasn't arrived within 20 business days, contact us and we'll reship it or refund you in full.

Cancellations: you can cancel for a full refund any time before your order ships.

Refunds go back to your original payment method, usually within 5 to 10 business days of approval. To start a claim, reach out through standbysupply.co/pages/contact and a real person will reply within one business day.